Patient Reviews
Discover What Sets Us Apart
Before visiting our office, we invite you to read our patient reviews to learn more about the experiences others have had with our care. Hearing firsthand stories about our commitment to comfort, professionalism, and outstanding results can help you feel confident and informed as you take the next step toward your oral health goals.
"Very professional, personable service. I was very impressed the way the team worked together to handle my issue. Would recommend them to anyone without any reservations. Top notch!"
"Great company! Staff is helpful, knowledgeable, and friendly. Scott has a great chair side manner, did great work, and is someone with whom I would enjoy having a cup of coffee. Thanks to all!Joe"
"Great from the phone to front desk! Excellent customer service, Dr Heitzman is the bomb. Thank you"
"Dr.Heitzmann and his staff were excellent, they made me feel so comfortable from the time I walked in. I couldn’t recommend this office enough!"
"It’s very clean they’re very polite, The only thing was they don’t tell you if you’re gonna have surgery or not you have to come back or call. That’s the only thing that I didn’t care for but everything else was A+.."
"Excellent"
"I felt very comfortable, have no problem coming back for my dental work."
"Everyone was very kind and I observed they took good care of each patient. Dr. Heitzman and staff caring and professional."
"The entire staff is super friendly and Dr Heitzmans Chairside manner can’t be beat."
"The Best place Ever! The Doctor takes his time explaining everything to me so clearly and makes my anxiety go away. 🙏🏻🫶🏻 He is also very considerate."
"Friendly staff and excellent service!"
"Dr Heitzman is very knowledgeable and kind. I had a problem needing to be addressed along with wisdom tooth removal and he thoroughly explained everything and put me at ease. I had a good surgical experience and the staff is also very kind and efficient."
"Everyone was so nice they did a great job of explaining everything and the facility is nice and clean. They even called later in the afternoon after my wisdom teeth extraction to make sure everything was ok. I would highly recommend this place to anyone. I am not great with dental stuff as it usually freaks me out but dr Scott and his team made me feel secure the whole time!"
"Everyone is kind, patient, and informative. It was a comforting experience to receive clear care instructions, and the materials I’d need to be successful with healing."
"From the moment you step through the doors you’re being taken care of. Starting with front office personnel to Dr.Heitzman’s support team in the back. They’re friendly, thorough and quite efficient when having a procedure done. I would highly recommend!"
"I had all of my teeth removed and accompanied by overwhelming fear and pain. Dr Heitzman and his staff did an amazing job eased my mind before the procedure and little pain afterwards! I can’t express enough my gratitude and recommendation for this surgeon! Can’t say enough good about this surgeon!! Thanks dr!"
"That office is incredible from the front office to the back exam room. Upbeat employees and the dentist is very personable. You will get great care with ease. They called me that afterwards to see how I was doing and Dr told me after procedure not to hesitate to call with any questions or problems should arise."
"Surgery went well, nurses all very nice. Dr very nice. Would use them again."
"Fast, professional, friendly! They definitely have the process down. Wish more offices functioned as they do. Highly recommended!Thank you for your service 👍"
"Excellent customer service and care"
"Staff was great! 3rd time using Dr. Heintzman and always been pleased."
"Dr Heitzman and his team are fantastic! Highly recommend!"
"This is the best orla surgeon I have ever been too. He is a great doctor and his staff as well. He made my experience comfortable and encouraging. Thank you, for explaining to me everything in detail due to my treatment plan. I highly recommend you."
"So competent and efficient. Truly the best experience ever concerning anything dental/oral!"
"Dr. Heitzmann is very skilled and experienced. His staff is well trained and efficient. His dental assistant is the best one I’ve been around."
"Dr Heitzman and his staff were great. They were friendly, helpful, and knowledgeable."
"Everyone was very professional & attentive to every detail! The dental surgeon made me feel comfortable & confident in his ability to perform my surgery."
"Dr. Heitzmann and his staff are outstanding because they’re all focused on working together to give the patient an understanding of the processes and procedures that are needed. In addition, everyone is very kind. They had me laughing and relaxed for my procedure."
"Best of the best A++++++"
"Everyone was very professional & attentive to every detail!"
"Excellent service.Very professional staff, from front desk, to those who assisted in back during consult and surgery.Dr Heitzmann did great job of explaining to me what he found on CT scan, and what he would do to take care of issue.Would recomend them to anyone."
"I am so impressed with the staff at Bay City Oral Surgery. Dr Pfleffle and his entire staff are friendly, helpful , professional , and take the time to explain care thoroughly. The office is clean and well equipped. I was extremely impressed that Dr Pfleffle called personally to check on my condition the day of surgery. Recommend this practice 100%."
"Having teeth pulled is never an easy task, however this was the best experience I have ever had. Sedation was very helpful. Doc an his team are thorough, knowledgeable and professional. I highly recommend Dr. Heitzmann and his staff."
"Everyone was friendly and professional."
"As a retired dental hygienist, I am very impressed with the care I received from Bay Oral and Facial Surgery. I had no swelling or pain after the procedure and I felt very confident in the care I was given."
"Do you love going to the dentist??? Not many of us would say that, but I CAN say I had a great experience with Dr. Heitzmann at Bay Oral Surgery...at least if I have to go to an oral surgeon again, I will know exactly who to call!!"
"It was a very Pleasant appointment everyone was So nice made it a painless procedure. It was quick and I trusted all to who made it a very good experience and Eithin 24 hours I am doing great! Thanks to Dr. Heitzmann and All👍😀"
"The entire staff is amazing."
"The entire office is great! Starting with the check in all the way to check out, great experience."
"I had a very brief yet complete post surgical follow up and review of options pertaining to potential implants with Dr. H. He and his staff are most professional, courteous, and thorough. He is honest, forthright, and focused on doing the right thing for his patients, up to and including decisions to forego high risk options in favor of other options that are more advantageous to his patient, though it would mean his services would no longer br required. He totally deserves the stellar reputation he enjoys. I 100% recommend him to anyone needing oral surgery."
"Dr Heitzmann and his staff are very kind and professional. I have major anxiety when it comes to going to the dentist and this office put me at 100% ease. 10/10 for sure!"
"Had a wisdom tooth with cyst removed. Positive experience from the start. Everything is explained very well. Dr.Heitzmann is truly doing his best. I would recommend. The staff is outstanding as well."
"Very friendly, efficient, and professional office staff. My experience with the doctor inspired confidence in the entire operation."
"Very friendly and professional!"
"Not the most inexpensive, but the best one I’ve ever been at for a implant, first time in my life I didn’t mind going to the dentist."
"Excellent staff!! My son had his 4 wisdom teeth pulled and they all treat you like he was their own son. I'd highly recommend!!"
"Excellent service. Very professional staff. Dr Heitzmann explained everything and all went well. I will use sedation next time. So much easier. I recommended the service to everyone today at Horizon South Snowbird club meeting."
"Excellent service. Very professional staff. Dr Heitzmann explained everything and all went well. I will use sedation next time. So much easier. I recommended the service to everyone today at Horizon South Snowbird club meeting."
"Always upfront, kind and caring!"
"This was the first time I have ever needed oral surgery and I am so glad I chose Dr. Heitzman and his staff. He was efficient and skilled and his staff was wonderful and very professional. Follow up was second to none. I highly recommend!"
"Everyone was so nice and fantastic. I will definitely recommend to everyone!"
"Very professional staff. They made going to the dentist a good experience!"
"Had an extraction of a wisdom tooth. In and out quickly . No problem."
"When I sat in the chair and they played the needle in my arm I woke up I'm my home , no pain in removing my molar."
"The Bay Oral surgical team was extremely professional in every way.My single tooth extraction yesterday, was painless, and was performed " as described ", with no surprises.I was in and out, headed home in 30 minutes."
"I had to have a several teeth extracted. The procedure went smooth and no swelling or bruising! Staff is fabulous!"
"This is my first appointment with Dr. Heitzmann to evaluate the need for extracting 2 of my teeth. He was very kind and explained everything that needs to be accomplished in detail on the X-rays taken. I am thankful that I was referred to him."
"Very professional and the doctor explained everything extremely well. Gave me confidence I chose the right team."
"I had the absolute best experience at Bay Oral and Facial Surgery. This was the second time in my life that I had a tooth abscess. I had extreme pain and swelling. Everyone in the office was great. My surgeon, Scott was very helpful. He was reassuring and helped with the pain immediately. I had a follow up visit to remove my tooth. I had NO pain during the surgical procedure. The entire staff was knowledgeable, kind and concerned for health. I will definitely use this office again if needed. I highly recommend this office."
"The staff and medical personnel were awesome!"
"Dr. Heitzmann males you feel calm and nursing staff is personable"
"They are great."
"Dr Heitzmann and his staff are always great. Their facility is also very clean and provides a very calm and relaxed atmosphere."
"I had oral surgery on an infected back tooth under sedation. The entire staff was friendly, professional and efficient. I felt nothing during surgery. Pain afterwards was expected but not as bad as I was dreading. Although expensive it was worth every penny for a painless experience."
"From the moment I entered the entrance door, I was welcomed with warmth, and a genuine smile. It immediately felt like family. The professionalism, caring, and knowledge permeated throughout the building. They also embraced laughter that is fantastic to the soul. Well done Dr. Heitzmann, and cheers to your incredible staff!! I appreciate you!"
"Yes I was very pleased with my care ! Dr Heitzman and his entire staff were excellent! It is a very calming environment !! Thank you !"
"Great Dr. and staff. Dr. Heitzman took his time and explained everything thoroughly. The staff was knowledgeable and, efficient and polite. The procedure (extracting two teeth) only took about 20 minutes and was pain free."
"They are so nice and polite about how to pay, they were quick and careful with the surgery. The consultation was direct and very thorough about what they were gonna do. I would highly recommend this place if you need your wisdom tooth removed"
"I could not have hoped for a better outcome. Everything went well. Many thanks to all. Charles"
"Very much on top of the work to be done"
"Wonderful office! Great Doctor and friendly but professional staff."
"Everyone was so friendly and helpful."
"Dr. Heitzman and his staff were incredible!! I was in such a state of panic, fear, and extreme pain upon arriving to my appointment. They were kind, calming, and extremely efficient. Dr Heitzman administered a couple of injections that eased the pain for several hours, which was perfect since his staff rearranged the schedule so I could have my procedure the second day. There are so many practitioners that could take lessons from him and his staff on how to interact with patients who are in pain or simply don’t feel well. Let’s face it as patients we are not necessarily the behaving our best in those moments. Kindness is key! I thank you very much for the excellent communication and care.Deirdre Collier"
"I got the best service and treatment I was there for. Very friendly and knowledgeable staff. My husband and I are both retired MDs and for sure we will recommend this clinic for patients in need of oral surgery. Thank you very much🙏"
"Everyone was professional, friendly all the time. Spoke to you as a person with honesty. I would highly recommend this facility. I never felt a thing and I was extremely nervous. The are great at making a bad situation very tolerable."
"I am very impressed with this office, the staff and especially the doctor. He is very knowledgeable, honest and upfront. I can tell that he genuinely cares to give the best treatment possible. I will definitely recommend this practice"
"Team showed care and concern. Dr Heitzman did excellent job on my extractions with minimal discomfort and swelling."
"Felt well taken care of. They made a hard situation much easier by making sure I knew what to expect. They were professional and made you feel like a member of their family. Highly recommend!"
"Absolutely recommend! Everyone was wonderful!!"
"The staff was friendly, and the surgeon and his team are very skilled. I had two teeth extracted, and after the fairly quick and successful operation, I had no swelling and healed without complications! I would truly recommend them!😁"
"Friendly, professional team, clean office, great Dr - highly recommend!"
"Dr Heitzman and his staff are top class professionals. I had an impacted molar that he had to surgically remove. Completely satisfied with how he explained the procedure and the surgery went smooth with no pain. Post surgery a little normal pain that I imagine is all part of the healing preprocess and unavoidable. I would recommend him to my friends n family for sure."
"I had a wisdom tooth extracted at the age of 30, and Dr. Heitzmann made the procedure as calm and painless as possible. He explained exactly how he was going to do it beforehand. Put to sleep, done and over with under half hour, and walked out. No complaints, and I highly recommend this clinic."
"Dr. Heitzmann was professional, knowledgeable, funny, and easy to talk to. The Dental Assistant was also very knowledgeable and professional. The entire staff were great!"
"Great experience!"
"Amazing staff and caring doctor. He took the time to go over all possibilities when removing wisdom teeth! When surgey day came they were very caring and calmed my son quickly! Great experience! 10 stars!"
"I had my wisdom teeth removed yesterday due to excruciating pain for a couple days! Well thanks to Dr. Heitzmann, I slept the best I have in months! Would definitely recommend to everyone I know!"
"I took my husband, who has dementia to Bay Oral and Facial. I was having issues finding help for him. There office worked with what little I had regarding his previous, older dental visits. The Dr., Sam, and office staff were very kind, friendly, understanding and most of all compassionate. They alleviated a lot of my stress."
"Dr. Heitzmann and staff are great. Very professional office and he did a great job. Would absolutely recommend."
"Dr Weisman and his team were excellent with the care for Marie. Highly recommend"
"Dr. Heitzmann is a jeweller of dentistry. Impacted wisdom teeth trying to mingle with the nerve? He will solve that with minimal postoperative discomfort. Highly recommend and THANK YOU!"
"Dr. Heitzmann has great communication skills & bedside manner. He is straightforward, kind, & has a lighthearted sense of humor that puts you a bit more at ease regarding your (perhaps difficult) procedure ahead. He truly seems to care about what’s best for your comfort & cost. I left feeling much better about the difficult things I was facing. Very nice office & staff!"
"I am terrified of the dentist. This experience far exceeded all of my expectations. Everyone was so kind and amazing. The dentist went above and beyond to make sure my anxiety and pain were well managed."
"This office has the technology to properly diagnose problems that were fuzzy or difficult to interpret at other facilities."
"Kudos to Doc Heitzmann and his medical & administration staff. My extraction was not standard since it involved my sinuses as well. But all is well and the staff follow up was great.Thanks Bay Oral at PCB."
"Friendly, caring, quick, and informative!! Wisdom tooth removal in 15min! Thank you!"
"Dr. Heitzman is a fabulous Dentist! He and his staff are great with all aspects of dentistry and working with patients. I thank you, and your staff❤️."
"Everyone was very informative. Got me in right away, Everyone was very friendly and made me feel comfortable. First tooth extraction I’ve ever had and went very well. No problems!!"
"Everyone is very professional and friendly. I like the doctor if he doesn't cause pain I will like him even more. I'm happy with the results."
"Very professional takes care of business."
"I had 2 extractions done back in 2011. It was a great experience. Last in April of this year I had to get 2 more extractions and I wanted Dr Heitzman to do my extractions. He is the best in Bay County. His staff is very pleasant and his assistants made me feel both safe and comfortable during the process. Upon waking up although a bit out of it I felt no pain. I did not have to take any of the pain medication prescribed. I think that is because Dr Heitzman is gental and careful regarding how he extracts the tooth.If you need extractions I highly recommend trusting Dr. Heitzman. He is the best in Bay County and comes highly recommended."
"Dr. Heitzmann and his staff are the best!!Competency and kindness are a rare combination. :)"
"Dr Heitzmann and his team are terrific! Professional and yet so kind. I would recommend them anytime."
"Extra time was spent with me explaining my options for treatment.. it was greatly appreciated and help to clarify the options available. Very patient and kind!!"
"Dr. Heitzmann and his team were amazing in both my care and their bedside manner, and also provided me with multiple options. I went for an emergency issue and they were able to give me confidence in making a fully informed decision about what could be done immediately to fix my problem and what other things could be done electively to save me from the impact and cost of additional procedures later. Their pricing was more than fair and I cannot say enough about their kindness."
"I couldn’t have asked for a better experience! I was very nervous about having my wisdom teeth removed at 34 years old. Most people said the process was very painful and the recovery time was long, but the exact opposite was my experience with bay oral and facial surgery. All the nurses and dentist were kind, funny and put me at ease. The pain from the surgery was very minimal and the recovery time was only a few days. If you have to get this surgery done, this is the place to do it! I couldn’t be happier with my experience."
"Fair , honest , staff is professional!"
"Dr Heitzmann and his staff were great!"
"I would recommend this office to anyone. They worked me in and was able to get a bad toothache resolved quickly. I was leaving for a cruise and would've been miserable in pain. Because of their great patient care and compassion I was able to enjoy my anniversary trip pain free. I was surprised how affordable it was, even without insurance."
"Had my cracked tooth removed today , dont even remember it so it went great . Thanks again to Dr Heitzmann and all the staff ."
"Everyone is very professional and friendly. I like the doctor if he doesn't cause pain I will like him even more."
"Amazing staff and wonderful doctor. We got everything scheduled right away and everyone was super friendly."
"Had a pleasant experience. Never felt any pain. The doctor is really nice and cute!!"
"Very caring and professional"
"Having surgery is never really pleasant, but Dr Heitzman and the staff are really wonderful. I feel blessed to have found them."
"My 96 year old mom had a tooth extracted. The procedure went well and the staff answered all her questions about after care. Thank you!"
"Excellent medical consultation. Bay Oral &Facial Surgery explained my options well."
"Great staff. Painless surgery. Wonderful DR. I highly recommend this surgeon and his awesome team."
"Doctor and staff are great. Made me feel at ease."
"What a great experience! Facing oral surgery is always a little scary, but Dr. Heitzman really put me at ease. He took his time, showed me on the X-ray what needed to be done and why, and he thoroughly explained all potential outcomes. It was really wonderful, and his manner is very comforting in itself. On the morning of my procedure, the doctor and staff were ready to go, and again Dr. Heitzman and his very courteous staff explained every step - as they efficiently performed them - until I went under. I had no problems whatsoever, and the cost was much less than we feared, LoL. Don’t hesitate to schedule an appointment here. You will not regret it."
"Thanks to all for a great experience!"
"Very good experience. I had to have a wisdom tooth extracted at age 56 and was really nervous. They were on time, sedation was easy and it was all over in 30 minutes. Highly recommend this office and staff are very good at what they do."
"Very very pleased! From the front staff to the assistants to the Dr., friendly and supportive. Described all thoroughly and my procedure went perfectly! Would not hesitate to go here."
"Very professional, courteous and timely service. Thank you!"
"Getting a tooth extracted is not easy, but Dr. Heitzmann and his team will make the easiest painless extraction ever!"
"Awesome, the staff and doctors where professional and top notch, friendly and comfortable environment, highly recommend"
"Every one in the office are friendly and helpful!!"
"From entering to existing it was great. The staff is nice and the Dentist is truly caring and very personable. The only down side is they don’t take my insurance BCBS. I would still go to them and pay out of pocket again because I love the place so much."
"Very happy. Would highly recommend."
"Every thing was great it's nice to see a business run like it is supposed to"
"Dr. Heitzmann and his staff are absolutely amazing. This is the second time I've used his office since 2013, and I will continue if needed.. I would recommend this place to anyone."
"Dr. Hietzmann has performed several dental implant surgeries on me over the past 10+ years. I have highly recommended him to friends. He is a great communicator and keeps current with the latest technology and is enthusiastic about what he does. His office and surgery support staff are outstanding."
"Needed to have an erupted tooth extracted surgically 12/19/24. Dr Heitzmann knows exactly what he’s doing. I’m in ZERO pain now! Haven’t even needed the pain medicine they prescribed. Could not be more happy I chose Bay Oral and Facial Surgery. If I could give y’all 6/5 stars I would!Returned on 2/28/25 for yet another extraction performed flawlessly."
"First class experience from front desk to the chair! Excellent job and almost zero pain the next day!"
"First class experience"
"I had to unfortunately go and get my wisdom teeth out. Everyone in the office was so nice setting up the appointments and making you feel comfortable in a very uncomfortable situation. I am on the second day of my recovery and I truly feel better than anticipated. I would highly recommend going here for all oral surgery needs."
"The staff went out of their way to make me feel comfortable! Was very pleased with the entire visit."
"Always very pleased with the professionalism and care my family and I have received from Dr. Heitzmann and his staff. He is the best and I strongly recommend him for all your oral surgery needs!"
"I found Dr. Scott Heitzmann to be extremely thorough and professional. I scheduled an appointment for the end of February. Because of my concern, I asked to be placed on a waiting list.They called me 3 days later and let me know that they had an opening the next day for my consultation. Dr. Heitzmann spent a lot of time with me explaining things and answering all my questions. Never, did I feel rushed. After my consultation yesterday, I was told they had an opening this morning, so I took it and had my procedure done. It went better than expected.His staff (from the front desk, billing/collecting money, and those that worked in the surgery room) are absolutely amazing and very helpful as well. Again, I called to ask a couple of questions, which they gladly answered. They also called me this afternoon to check on me to see how I was doing.I highly recommend Bay Oral and Facial Surgery; you won't be sorry."
"9 teeth pulled for complete upper dentureMy response Wow absolutely fantastic work!! Great office personnel and assistancesPrice was explained and total was almost 30% less than estimateSo very pleasedThank you for all you did ❤️"
"Very polite Dr and staff and the facility is super nice. I would love to comment on the procedure but when they started the antithesis, I don’t remember a thing till they were wheeling me to the waiting room and my wife. I must say the procedure was quick and painless as I’ve only had 2 Tylenol since. I would recommend them to friends and family for their oral surgery needs. Thank you."
"Staff and Dentist were all very professional and friendly."
"Everyone at Bay Oral & Facial Surgery was great! They were friendly. They put me at ease knowing my anxiety level was sky high. Dr Heitzmann was professional but not stiff and uptight. He joked with me and told me exactly what he was going yo do during my surgery. I received a call that night from the office checking on me before they left for the day. I would recommend Bay Oral & Facial Surgery to anyone needing an oral surgeon!"
"My experience was amazing. The staff was amazing and helpful in all ways. My experience with the surgeon was above all expectation and if ever needed he would be my choice. Thanks for the amazing experience. Lois"
"I had a badly compromised wisdom tooth that couldn't be capped, and needed to be extracted. I was forewarned the roots may be fused to the bone, equating to added risk of extracting broken roots...I was expecting the worst. But I was pleasantly surprised with my recovery, not only with a clean extraction, but I experienced no pain beyond mild soreness, not even requiring any Ibuprofone in the days after. The entire staff is wonderful, and both my wife & I have had great experiences here. Highly recommend."
"Dr. Heitzman is the best at his job in our area. Everyone I spoke to about my procedure recommended him for the surgery. Friendly and Professional Support Staff as well."
"Had a wisdom tooth extraction that went well."
"Great job! Had teeth extracted and was dreading it. T staff was reassuring, very competent and efficient. I didn’t need any pain pills after. I have no swelling . Thank you for a job well done."
"My experience was exceptional, from the assistants entering the office to the work completed by the experienced and perfectly performed dental work done by Dr Heitzmann. I would not go to any other dentist in his profession, simply the best and less than 24 hours since my procedure, I feel great! Thanks Dr Heitzmann, George R Barnett"
"Amazing staff and was cheaper than I was expecting and it was a great appointment"
"Best oral surgery experience ever! I highly recommend Dr. Heitzmann and his awesome staff. No anxiety, no pain and fast and efficient. All this coming from a bona fide dental wimp!!"
"Very efficient! Didn’t feel a thing!"
"Very impressed with their whole operation…everyone there helps this office run smoothly!"
"Doctor Heitzmann explained l of the options for the oral surgery I needed. This was very professional."
"Dr. Heitzmann is very professional. I felt he did a great job of explaining the procedures being performed. I also like the fact that he is conservative in his recommendations and does not recommend procedures that are costly and of little value."
"I had a great experience at Bay Oral! I felt confident after the consultation and going into the procedure. Everything was explained well to me beforehand and went even better than expected!"
"I can honestly say I dispise dentist, but not this one. My molar broke off at the gum line Dr Heitzmann removed what was left, I came home and slept 3 hours. Highly recommend"
"Very friendly and fast."
"Very friendly and professional."
"I had my wisdom teeth removed. Everyone was friendly and it was a pleasant visit. I would for sure recommend this place for wisdom teeth extraction!"
"Very efficient and professional staff. Was in and out with an extraction before I even knew it!"
"Extremely professional and kind staff!!"
"Extremely professional and kind staff!!"
"I had a tooth pulled. Did not feel any pain at all. Highly recommend!"
"Staff were very friendly"
"Very nice Doctor and explained everything to me. Cynthia Deale. He did everything to help and I appreciate that."
"This was my second tooth removal from Bay Oral and Facial Surgery! Dr Heitzmann is excellent in all phases of the procedure as is his staff! I highly recommend!"
"Wonderful caring staff and great service."
"I was nervous going in but i was worrird for nothing everything went great and the healing is going great"
"Very thorough with information on options and procedures. Great staff!"
"Dr H was very thorough with me. He and his staff were wonderful and got my procedure set up quickly for me. Highly recommend"
"Dr Heitzman and his staff are amazing. This is the second time I've had an extraction done by Dr. Heitzman and the work is A+. The staff are all so kind and professional and they made me very comfortable."
"Best oral surgeon in the area very pleased, he took very good care of me !"
"Pleasant and informative as always!"
"I arrived for my scheduled molar extraction 15 minutes early and 30 minutes later I was in the waiting room with my molar removed. Dr. Heitzman and his staff were friendly and professional and after receiving my IV sedative I woke in the waiting area with no pain and my molar removed. I readily recommend Bay Oral & Facial Surgery for tooth extractions.J.A. age 77"
"No one likes going to the dentist, but they really don’t like knowing they have been sent to a surgeon for a tooth extraction. I have had a horrible experience before and was terrified of having anything done with my teeth. Dr. Heitzmann and staff made me feel at ease with my first appointment. He is very knowledgeable and makes you relax just knowing you are in good hands. If you want a great surgeon, I would recommend him over and over again."
"Caring and professional. Not an experience you look forward to BUT they make it as pleasant and non scary as possible."
"The staff there is very kind and very accommodating. The dentist took time to ask and answer any questions I had before starting the procedure. They all were very professional, and I would recommend them to anybody."
"I just got done the consultation for getting my wisdom teeth removed and the staff there and Dr. Heitzmann went to great lengths to fit me into the schedule last minute, explain to me everything involved in the procedure, and were very clear with estimates, pricing, and different options. Although anxieties are high, I feel confident with the team handling my care. Thank you all for accommodating me on short notice and I'll update again after the procedure.UPDATE: almost a year later and I've gotten all 4 wisdom teeth and another problem tooth removed through Dr. Heitzmann and his team. I couldn't have had a better experience. Everyone was super friendly and the operation and recovery were smooth as could be. If you need oral surgery, I definitely recommend this team and doctor. Thank you all so much!"
"Always professional from staff to the Dr."
"I’ve always been so nervous to go to any sort of dentist office, but bay oral made me feel so welcome! The staff and doctor were absolutely amazing! They helped me understand what they would do during my procedure and answered any question I had! I absolutely recommend to anyone and everyone!"
"Went in for a consultation to get my wisdom teeth removed. Staff was very friendly and Dr. Heitzmann was very nice and even made a few funny jokes that helped me relax. Dr. Heitzmann and staff were very patient and helpful with the concerns and questions I had."
"Dr. Heismann he’s a gentleman and a scholar and also a great Dentist surgeon god bless you sir I had a really good visit there"
"Something you might not hear everyday but I had a great experience getting my wisdom teeth taken out and the staff is very nice and remembered my name after one visit! They also went through what the process was, warned me of any potential complications, and did a followup check up and call in post op to make sure I was good. I have a lot of anxiety regarding operations and doctors visits small or otherwise and I felt like I was in the clouds coming here!"
"Great experience. Very professional."
"Everyone was very nice and helpful. My root canal took a bit longer than I expected . But all went smoothly. The Doc likes to sing as he’s working. Which eases things. Thanks everyone"
"Loved the experience. Fast and I was out of there. The dr and assistant was great. Wish he was my regular dentist."
"i was terrified to have this done and put it off for a while. but i’m on my second day and im completely fine. these surgeons are absolutely amazing, i really had nothing to worry about. they’re genuine and walk you through before you go under so you know exactly what’s happing and when they’re going to do. 30 minutes later with 4 impacted teeth and one tooth that was completely sitting sideways the surgery went smoothly. i recommend them 100%"
"Great work by everyone at bay oral & facial surgery..I just wish all dentistry offices were this expedient and nice."
"I had a cracked tooth pulled last Friday. It was definitely a good experience. Their staff was friendly and helpful. And Dr Heitzmann was very friendly and nice. One minute they were putting an IV in my arm and the next minute they were telling me goodbye. It was nice and easy. I would highly recommend this Dentist if you need to have a tooth pulled."
"Very professional and caring personnel !"
"I had one tooth removed and Dr. Heitzmann and the staff were great. They moved very fast, were very thorough, and make you feel very relaxed. Will definitely be back for any other extractions."
"The girls in the office was very helpful. Dr . Scott was great! I felt very comfortable with him."
"First time going, everyone was very kind and patient"
"Dr. Scott was professionals and respectful. He answered all questions and concerns prior to surgery and was orderly and comforting the day of surgery. I arrived at approximately 8:40, was greeted friendly by nursing staff and receptionist. I was brought back within 5 minutes. Again asked if I had any questions. IV in within 2 minutes, first try, provided me reassurance and I was being wheeled out in a chair about 15 minutes later. I felt nothing at all, not even a poke of the needle. Wife drove me home and really the next thing I remember is it was 5 hours later on the couch.all I needed was a little ibuprofen..I followed his written instructions tons and they even called me that same day. I have no residual numbness or loss of sensation d/T proximity of extracted tooth to facial nerve. It’s two days later and business as usual. Will definitely be using him for any and all complicated dental procedures."
"Amazing Doctor and Staff!"
"Great oral surgeon. Fantastic staff. Excellent experience!"
"I had a great experience. Everyone is very accommodating and the staff and Doctor are excellent."
"Dr. Heitzmann & his staff were fantastic. They are so very nice. I am a self pay patient & their office was very affordable. I was in so much pain and thankfully, they had an opening the next morning. I’m still just stunned on how I had a wisdom tooth extracted and I had no pain at all. None. 0. I expected to feel something after the numbing agent wore off but still, I didn’t. I was able to attend a party the very next night! He is the absolute best. He’s very personable, polite, understanding, and confident. He’s going to tell you the options and even what he thinks is best. This is what an expert looks like. This will be my ONLY option for future services regarding my oral needs. Use this review as a sign to use Bay Oral & Facial Surgery!! Thank you guys so much."
"I’m a new resident here and I have lived in a very small town all my life. You didn’t get a choice because we only had one dentist and 2 family doctors. We knew we were in good hands. I have several issues going on and this is one thing I’m not used to. But the minute I walked in I felt welcomed. The girls upfront are very nice. Everything is calm and under control. Never no long waiting periods either. Then I meet Dr. Heitzmann. He was easy to talk to and listens to what you have to say. The dentist sent me there for my safety because I was taking RA meds. He said no problem I got this with confidence and I knew everything was going to be ok. He’s nurse is very professional and knows what’s she’s doing too. The day of surgery I went in and the next thing I know was them helping me to the car. I didn’t know nothing or felt anything. and that’s the way I wanted it to be. So if you need an Oral Surgery he’s the man you want to see. I highly recommend Dr.Heitzmann and his staff.Thank you big!!!!"
"Great service and care. Started the process for implant. Virtually no pain and little or no bleeding"
"Dr Heitzmann and his staff were extremely polite and professional. I love a Dr that talks to you like a person and not all stuff and rigid like many others do. He made me feel very comfortable ahead of and following my procedure. I couldn’t say enough good things about him and his team. Solid professionals!"
"Absolutely amazing. I went in super nervous but they ensured me that i was okay . Staff super friendly office clean and everyone was so nice. Process went easy ."
"I was apprehensive about having my 83 yr old molar tooth extracted but Dr Heitzmann and his staff made me feel comfortable. I so appreciate their efficiency, professionalism, kindness and most importantly, their honesty! I most definitely recommend Dr. Heitzmann."
"Fantastic experience! Dr. Heitzman was so kind, informative and attentive. I left feeling happy. He steered me away from surgery whole most surgeons would try to take your money. I can not refer this Dr enough. ! Thank you!"
"5 STARS!!!! This is our 2nd time using Bay Oral and Facial Surgery and they are such a great team to work with. They make sure you (parent) and patient feel comfortable throughout the whole process."
"Literally amazing! So informative, his bed side manner is phenomenal and his personality really puts you at ease. As a super nervous person, he made me feel just fine. Day 2 of wisdom tooth removal and I have little to no pain whatsoever. The absolute best!"
"The Staff is very personable, They made me feel at ease!"
"Dr. Heitzman was very knowledgeable and thorough with his assessment of a very difficult situation happening with that hot mess I call my mouth. He came up with a great solution to my problems and at what I consider a reasonable price. The day of surgery went smoothly and successfully. Very much recommend him!"
"The staff and Dr.was very good.Friendly and very professional."
"Courteous and efficient staff. Dr. Heitzmann is wonderful!"
"Dr Scott explains everything so well. He is always busy but takes the time to educate his patients. His staff is also busy but very courteous. I have had a complicated extraction and my wife got that and an implant."
"Thank you for being so kind and excellent at what you and your staff do. God bless!"
"Great experience!"
"Top notch 6 stars! Dr H explained and gave me options after I lost confidence in my general dentist and suffered an injury. Made sure I was aware of what is happening but the biggest compliment I can give is he listened. His staff was all that and a bag a chips as well!"
"Dr. Heitzmann and his staff are wonderful, caring people. The doctor has fully explained my case and situation and has helped me make the best decision for me. I appreciate all they have done and will do for me in the future. I recommend them highly!"
"My visit was great,,Dr Heitzmann was very good and honest😎🤟everyone treated me very good and answered all my questions,,if you need oral surgery,,this is the place to go,,SALUTE"
"Very pleased with care received. Professional and friendly staff."
"Honestly all the staff are lovely great energy and vibe , and seems it’s a requirement to be hotties 🦾😊very much put me at ease everyone of them ! ( no one likes dentist lol) it was a great if I’m honest, just very wellFlowing office , brilliant surgeon , quite impressed with his ability to alsoMake it nice and simple . Definitely recommended and thank you all I appreciate you!"
"I rarely give a review, unless something exceptional has occurred.Dr.Heitzman & his entire staff, actually care for the good of their patients, which I can attest from personal experience recently, not all physicians live up to their hypocritical oath.My visit may have just saved my life! Feel free to contact me with details.This is a story that should be known.I forever will be indebted to each and everyone of you, for actually caring for me and not just looking at your bottom line."For every adversity there is the sign of an equivalent or Greater benefit!However, you must be prepared to realize when the benefit arises and SEIZE IT!"Only takes 1second....than you experience..PURA VIDA (PURE LIFE)My Angels 😇 thank you for my 1second. God bless ✨️ 🙏"
"Professionalism at its best!!! Always taking the extra step to make comfort the priority!!!"
"Dr. Heitzman and his staff are the best! So helpful and friendly! My daughter had a tooth that needed removed, he got her in and out and made her feel very comfortable along the way."
"Great place. Great doctor. Great staff."
"I usually hate the dentist , but as I walked into the back room to get acouple teeth yanked out , I was met by the amazing staff that made me feel very comfortable in a heart beat! The dentist shook my hand and assured me he’d be done in a jiffy. 12/10 reccommend"
"Dr. Heitzman is amazing. I would highly recommend his office."
"The staff was friendly and professional. Dr. HEITZMAAN was great, I don’t remember when the surgery started. I only remember when they were sitting me up after everything was completed. I would highly recommend this office."
"Very clean and pleasant atmosphere, the staff was great . Would highly recommend."
"More than one time at this business and always informed of procedures and all staff are knowledgeable and courteous and have had good results."
"Great service great people"
"Very nice and professional. Many thanks"
"Very nice and professional. Many thanks"
"Hands down best experience!!!! Heitzman and his staff are very friendly"
"Great service and the Dentist was excellent"
"My experience was great. Dr. Heitzmann was very personable, took time to answer any questions or concerns. The staff was patient oriented, easy to talk to. The tooth extraction was painless, the post extraction instructions were informative, simple to understand. Overall best dental visit ever."
"Every thing went great. I have been to Dr. Heinzmann before and knew how though he is. Everyone was so nice the place was clean well organized I loved it"
"Love it here! Reasonable pricing and excellent employees!"
"Trustworthy, efficient and professional. ."
"I can not thank Dr. Heitzman and the staff at Bay Oral & Facial Surgery enough for the care they have shown my husband. Every person we’ve encountered has been amazing and gone above and beyond our expectations. I can’t recommend Bay Oral & Facial Surgery enough!!!"
"Professional and friendly and very competent. And they seem to truly care."
"Every person I came in contact with was so sweet. The environment was peaceful and super clean. Wonderful experience all the way around."
"Has been a good experience so far.. would recommend to everyone in need of dental work. Was an awesome visit. Didn't even know I had teeth pulled."
"This is a first class clinic. Dr. Heitzmann is great communicator, explains the procedures clearly and knows exactly what needs to be done. And also reasonably priced which is a wonder itself in today’s world. Great place to have dental issues addressed."
"I had two teeth pulled, the Dr. was great, office staff is friendly and helpful. Would totally recommend Bay Oral"
"Everyone was very professional and very helpful!! They answered all of my questions and made me laugh!!! Amazing group of people."
"Very quick, professional and comforting! I love the atmosphere and the positive kind staff! Thank y’all so much."
"Great overall experience and I’m hard to please. No pain whatsoever after. Went to sleep woke up fixed. I couldn’t ask for it to be any easier. Very professional, patient and informative staff. Dr. Heitzmann was super nice, down to earth and fair. Thanks everyone."
"I have had several implants by Dr. Hietzman and I’m able to chew easier and more naturally. He’s an incredible DMD. Thank you Dr. Hietzman."
"Great service and great people! Did an awesome job ⭐️ Thank yall"
"Great oral surgery clinic!! The staff are very friendly and very knowledgeable, Dr. Heitzmann is AMAZING!!! Thank you all so much!"
"They are incredibly nice. They’re really comforting, and surprisingly cheaper than most others I was looking at. Highly recommend them!"
"Very efficient"
"Dr explained procedure needed thoroughly and reasonable wait time on appointment day. Staff very friendly too. Highly recommend."
"Doctor and staff were outstanding. Doctor answered all my questions and told me the options that I had to fix my tooth. Highly recommend."
"Service absolutely amazing. The staff and surgeon was the best. Was well taken care of."
"This is the second time Dr. Heitzmann is taking care of me. His office staff has done a wonderful job of scheduling and the care is exceptional and I should know I am a local ENT surgeon."
"Lovely and friendly staff from top to bottom."
"Everybody is very friendly and helpful. Dr. Heitzmann takes his time to explain everything. I had oral surgery and everything went smooth. Appointments were always on time, no wait time."
"Kindest office staff and non pretentious. Dr Scott was so knowledgeable & took extra care w me due to other health conditions. I’ am not a good patient, esp when dealing w pain and they were most gracious. I highly recommend this oral surgeon."
"They are GREAT!"
"The team at Bay Oral & Facial surgery provided top notch service and Dr Heitzman was very detailed with his explanation of my needed procedure. I would highly recommend this group of professionals!"
"The nicest people ever. I had a TMJ episode and was in mid panic mode! They accepted me walking in (with no appointment) and helped me get my jaws to relax. I was educated on my condition and my jaw was put back in place after 2 attempts. I’m forever thankful for the staff and Dentist in this office! I’ll refer anyone here every chance I get!!"
"Wonderful experience, Dr Heitzmann was great, very informative. His staff was very helpful and knowledgeable. I would highly recommend them!"
"Wonderful experience for wisdom teeth extraction, all things considered. Consult was thorough, Dr Heizmann answered all of my questions and explained any risks. He does this all with humor and reassuring confidence.Day of surgery was quick with no wait (which helped my anxiety with needles), and despite my situation having a few potentially challenging aspects, Dr removed all roots and pieces with no issues. Very thorough post-care sheet provided- loved that! Follow-up was quick, and again, Dr Heizmann answered all of my questions with thorough explanations.I felt odd looking forward to my next appointment, but this place has some of the best medical staff: friendly, patient, and knowledgeable! I never waited more than 10min for an appt. Will go back if I ever need an oral surgeon. Thank you!"
"Very professional and caring highly recommended."
"Wonderful experience for wisdom teeth extraction, all things considered. Consult was thorough, Dr Heizmann answered all of my questions and explained any risks. He does this all with humor and reassuring confidence.Day of surgery was quick with no wait (which helped my anxiety with needles), and despite my situation having a few potentially challenging aspects, Dr removed all roots and pieces with no issues. Very thorough post-care sheet provided- loved that! Follow-up was quick, and again, Dr Heizmann answered all of my questions with thorough explanations.I felt odd looking forward to my next appointment, but this place has some of the best medical staff: friendly, patient, and knowledgeable! I never waited more than 10min for an appt. Will go back if I ever need an oral surgeon. Thank you!"
"They got me in a lot quicker than anyone else loved the care and concern I received. Highly recommend!"
"Dr. Heitzmann and his staff are simply the best! They treated me with such kindness and made me feel very comfortable with my procedure. He made sure I understood my treatment plan and was very thorough. One of the best doctors out there!"
"Great oral surgeon."
"Great oral surgeon."
"Dr. Heitzmaan is the best. I have had 4 implants over the last 10 years. I had 2 that were failing due to loss of bone and he rescued both of them.His office personnel are efficient, friendly and on schedule.I would recommend Dr. Heitzmaan to anyone who wants the best oral surgeon in the panhandle."
"Dr. Heitzmann removed all 4 of my wisdom teeth and was incredibly informative, professional, and kind. I appreciate the time he and his staff take to make themselves available to their patients, even calling to check on me after the surgery. Even though my wisdom teeth were a bit rough looking (and one sideways) Dr. Heitzmann was able to get all 4 handled for me with no issues whatsoever. If you need dental surgery in the area I'd highly recommend Dr. Heitzmann and his staff. Thank you to the staff and Dr. Heitzmann for taking such good care of me."
"Dr. Heitzman is an amazing Dr. Extremely knowledgeable, helpful and so nice and pleasant.. I left their office feeling soo happy they he got to help me.. Would definitely recommend him to EVERYONE.."
"Very friendly and professional."
"I am new to PCB and needed a tooth pulled and Dr. Kennon’s office referred me to Dr. Hietzmann’s office. I’m so glad they did! Dr. Hietzmann pulled my tooth with care and ease! I had very little pain and almost zero swelling! Dr. Hietzmann explained the process from beginning to end. I’m a REALTOR®️and we try to explain step-by-step to the buyers and sellers of the process, so I truly appreciated Dr. Hietzmann and his staff for doing that. Thank you Dr. H and staff!"
"Staff was professional, calm and on task. Doc was efficient and friendly and informative."
"Dr. Heitzman was thoroughly attentive and addressed all of our concerns. His office called to check on the patient later in the day and we reached out after that with another question. This was out through to the doctor and a return phone call was made with the information. Great communication and experience!"
"WOW! They are seriously the best team ever! My 2 appointments were on time, the team is so friendly and efficient. Dr. Heitzmann is superb and honest. I never thought that having a dental procedure would be like a walk in the park. I’m new to the area and highly recommend this practice and the entire team. Thank you for making my first experience easy breezy and with no discomfort! 😊😊😊"
"I would recommend Dr.Heitzman, If the experience was to be graded, it would be A+.. I had 5 extractions ..a couple of them complicated below the surface..Everything went as discussed, A surprisingly painless experience.Excellent staff.First class ,start the finish. Thank you.Kurt Von Zech"
"Dr. Heitzmann and his staff made my oral surgery as quick and painless as I could ask for. Dr. Heitzmann took the time beforehand to make sure I understood what was happening and that we were on the same page.His staff, both those behind the desk and those assisting the surgery were very pleasant and efficient— which I really appreciated."
"Very friendly and helpful staff!"
"Few people look forward to surgery at the oral surgeons’s office but Bay Oral made it as good as it could have been. They catered to my elderly father’s whims (at first he was uncomfortable in the chair) effectively and with compassion.The surgery was quick and everyone was super nice. Highly recommend!Thank you!"
"Dr Heitzman process ensured a safe procedure for me. He took extra care to consider my mouth limitations and my health."
"Dr. Heitzmann pulled/cut out 3 wisdoms at Gulf Coast Medical, December 2023, on me and it was one of the best if not best dental experiences I have ever had. The bedside manner Dr. Heitzmann has is phenomenal and his staff go above and beyond to help all patients! Highly recommend."
"Caring and professional care at a reasonable price."
"Friendly staff, doctor, clean"
"Professional staff"
"Smooth and fast. Great experience!"
"Dr. Heitzman is a great oral surgeon with a wonderful personality! His staff is amazing as well! Three of our family members have been taken care of by Dr. Heitzman. We highly recommend him!"
"Was greeted by freindly staff .Very little time waiting for surgery.Was explained on what proceduresWe're going to be done.All medications need for after surgery were ordered . The surgery went excellent not having any problems . Cost was lower thanEstimated. I highly recommendBay oral and Facial Surgery."
"The entire staff here is so wonderful, knowledgeable and friendly. I have horrible anxiety around any kind of dental work and they always make me feel so comfortable and well cared for."
"Scott Heitzmann is by far THE BEST ORAL Surgeon around!!! He is very knowledgeable, gentle, makes you feel at ease, relaxed atmosphere with a great attitude and easy going kinda Dentist. Great staff as well. I highly recommend them!!!"
"Had 4 wisdom teeth pulled super team and fast recovery!"
"Had a molar pulled and they did a great job. Thanks everyone. Highly recommend"
"Friendly and honest."
"I recently visited Bay Oral & Facial Surgery to get my wisdom teeth removed. Dr. Heitzmann performed the surgery and did an excellent job. I had a great experience with the staff, the procedure and the billing. They set clear expectations for billing and recovery. I ended up paying less than anticipated by the end of the procedure too! They not only have friendly staff, but also go the extra mile to check in after surgery. They made sure I was aware of how to contact them over the weekend if I had questions or concerns following my visit. I had the removal completed yesterday and feel great today. I'd recommend Bay Oral & Facial Surgery to my friends and family and would go back if I need other procedures in the future."
"Highly recommend Dr. Heitzmann and his wonderful staff. My husband has oral surgery several times with them. My daughter has had oral surgery too. Organized and prompt. No need to go to a surgery center-they do all in office."
"Great service, amazing staff and overall great experience"
"1. Answered the phone2. Polite and Respectful set up appointment fast (I was a new patient)3. I did not feel rushed and got all my questions answered by Dr. Heitzmann4. The staff was excellent and very caring5. Very clean office6. I had a tooth extracted (not sedated) it was an all around great experience considering the procedure.7. I would definitely recommendBay Oral & Facial Surgery8. Dr. Heitzmann is everything you hope for in an oral surgeon.9. The office followed up with a phone call to check on me later in the day after the extraction.10. The cost of the services was much less than expected. (Half of what I paid in the past for the same procedure) at another location."
"I have used Dr. Heinzman and his office staff many times and have always had a positive experiences. They are professional but know how to have fun, espeically the Doc. Love them all. Sara Guy"
"The office staff are so friendly and the doctor is so personable! We did not wait! Both my children have had their wisdom teeth removed by Dr. H and we are very satisfied!"
"Everyone was pleasant and called to check on me after"
"Excellent staff, Dr Heitzmann was excellent went over my surgery explained everything and answered all my questions..."
"Can’t say enough good things about Dr. Scott Heitzmann. He was the oral surgeon for both my sons and the experience was absolutely as smooth and seamless as it could possibly be. Dr. Heitzmann answered every single question, addressed any and every concern this mom could throw at him, and did so without making us feel like we were taking too much of his time. The surgery was flawless and efficient. Best experience one could hope for when having oral surgery. Our family will never use anyone but Dr. Heitzmann."
"Dr. Heitzmann came highly recommended and now I know why. For someone who is very anxious about surgery, Dr. Heitzmann took an extraordinary amount of time with me to make sure I was ok going in for my procedure. He was efficient, did amazing work, and his followup was second to none. If you’re looking for an oral surgeon, look no further. He’s the best of the best."
"I'm visiting from Nashville on fall break, the first day here I developed an abscess from an old root canal. After searching online for an oral surgeon in the area, I chose Dr. Scott Heitzmann DMD.I want to express my gratitude to him and his staff for their exceptional service and care during my treatment."
"Thank you Dr Heitzmann and staff for the best experience possible having surgery! Dr Heitzmann and staff were very compassionate. Dr Heitzmann even had me laughing before I went under and numbed my arm before the put the IV in. Why doesn't everyone do this?!!!"
"Always take care of their patients !"
"Every aspect of Dr Heitzmann’s practice at Bay Oral & Facial Surgery is top notch. He and his staff are an absolutely fabulous group that work well with each other. Dr. Heitzmann is knowledgeable, professional, and is an expert in his field. Moreover, he has a gentle touch and calmness about his demeanor that put me at such ease for what I thought was going to be a stressful procedure."
"Scott is a wonderful doctor. He did great. I will recommend him to everyone"
"He has an excellent bedside manner - very professional and thorough."
"The staff and Dentist are all very professional. We had just a little wait time before going for X-rays and ready for the exam. Dr. H was great. He was very thorough in explaining what to expect with the surgery and recover time."
"Great staff and physician....very professional and made sure I was comfortable during my procedure"
"Amazing! They made getting my wisdom teeth pulled so easy and painless. The staff was so helpful and kind."
"Had a very swift and complete post surgical follow up with Dr. H. Most professional, courteous, and thorough. 100% recommend him to anyone needing oral surgery."
"I would give 10 out of 5 stars."
"Had a wisdom tooth pulled and had a great experience from start to finish!"
"I had a very good experience at Bay Oral & Facial Surgery. Dr. Heitzmann was wonderful and explained in detail my procedure and what to expect. Office staff is very professional and nice."
"Great people to do business with"
"My husband had his wisdom tooth extracted today and the procedure went very smoothly. Everyone in the office is very pleasant, especially Sammie!"
"Dr Heitzman & staff are fantastic. I would highly recommend for any oral surgery needs. He spent time answering our questions about our daughter’s procedure, has a great bedside manner & is a fantastic surgeon."
"Had a tooth extracted on May 5, 2023; due to me cracking my tooth down to the bone. I was referred to Dr. Heitzmann by my dentist. Let me tell you, from the consultation until the day of the extraction procedure, it was nothing but professionalism.Dr. Heitzmann was very nice, compassionate & thorough.He made me feel at ease & gave me my all my options.All the staff were very kind & courteous. Just an amazing experience, considering the circumstances. No problems or nothing negative at all!!! Great Facility, Doctor & Staff!!!"
"Great! Would definely go back to him. Professional thorough and friendly.Highly recommend."
"Professional & Amicable Experience!!! - I went to see Dr. Heitzmann & his wonderful crew (Kimberly, Kellie, Allie/Abby & the gang) for a mucocele removal and they made an unfortunately necessary procedure tolerable with their witty banter & calm professionalism. 100% recommended for your oral surgery needs!!!"
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"Had bilateral parotid gland swelling. He sat down and researched what it might be, ended up being something my ENT should have diagnosed but I appreciate the help and time he put in to help us finally figure out!"
"Update: We seen Dr. Heitzmann again today, for the surgery check up and again he was just as professional, awesome and caring as our first visit. I would give 10 stars if I could. Thank you Dr. Heitzmann and staff for another great visit. Keep up the good work, we consider you all an asset to your profession and we know others could learn from you!Dr. Heitzmann is an awesome doctor! He was very professional, caring and answered all of our questions. He made us feel very comfortable with the surgery. My son had his wisdom tooth pulled out with no problems afterwards. We will definitely be back for his second one to be pulled when the time comes. Thank you to the staff too they all are great and deserve recognition."
"Quick wisdom teeth extraction and zero pain afterwards! 1 painkiller and that was it. Would be back if I had more wisdom teeth!"
"Dr. Heitzmann and his staff are amazing. My daughter just had her wisdom teeth removed and the surgery was extremely smooth from the time we booked the appointment until the procedure was done. She was very nervous and they made both of us feel completely at ease."
"Easiest tooth extraction ever. Give Dr. Heitzmann and staff a 10+++."
"Dr Heitzman was really great...very personable and warm! He asked what was going on, listened well, took a look and then explained what was happening medically and what our options were. Exactly what you in and from an oral surgeon! We didn't feel rushed...he took a lot of time to explain about the dangers of mouthwash containing alcohol (think oral cancer). He convinced us to switch to alcohol free mouthwash after the biopsy on the tongue lesion! Eek! It's for real, people!!!"
"I Highly recommend Dr.Heitzman! Today I had one of my wisdom teeth removed and going in I was a bit nervous but Dr.Heitzman definitely made me feel a lot more comfortable just by talking me through everything. I sure Could not have asked for a better experience! As of right now no pain and everything is going great!"
"Need a molar extracted there’s a crash Dr. Heitzmann did a painless a job and was very efficient"
"If I could give 10 stars I would! This place is absolutely amazing and I highly recommend. They removed all 4 of my wisdom teeth at an excellent price. They made me feel extremely welcomed and even did a check up to see how I was feeling. The procedure was quick and painless. Thank you to all of the staff and Dr.Heitzmann."
"If I could give 10 stars I would! This place is absolutely amazing and I highly recommend. They removed all 4 of my wisdom teeth at an excellent price. They made me feel extremely welcomed and even did a check up to see how I was feeling. The procedure was quick and painless. Thank you to all of the staff and Dr.Heitzmann."
"Dr. Heitzmann is an excellent doctor with a great staff. I get very anxious when having to have work done to my teeth. He explained everything and put me at ease when I had to have a molar extracted. After 7 days and still in a great deal of pain his office worked me in so I could be assured there was no infection. He is friendly and patient and takes the time to answer all questions. He will be my 'go to' anytime I need further procedures."
"My husband had 13 teeth removed at one time. The Dr. did an amazing job and there was not much bleeding considering the number of teeth removed. He did have pain for quite a while afterward, but that is to be expected with so many teeth removed. This doctor is incredibly skillful and explains what he will be doing very well. I would recommend him to anyone needing oral surgery. "
"Dr. Heitzmann is an amazingly skilled oral surgeon."
"I had 3 wisdom teeth removed under an hour, barely experience any pain. Dr. Heitzmann and staff were so nice and knowledgeable. I honestly would recommend him to anyone !"
"Great Doctor. Always explains every procedure and what he thinks is the best for you the patient. The staff is great as well. Highly recommend"
"Best Oral surgeon I've ever dealt with.. He is above all compassionate to his patients and his staff is second to none!!"
"Staff is so nice and friendly. Tomorrow I’m going to get teeth pulled there"
"My daughter was in extreme pain and Dr Heitzmann and his staff went above and beyond to get her in as quickly as possible to extract her wisdom teeth. I cannot say enough positive things about the professionalism of this practice. I will recommend him to all of my friends and family. Thank you a thousand times over!!!"
"Amazing experience for my son having wisdom teeth extracted. Dr. Heitzman was awesome. His staff was kind, attentive and professional. It was an all around positive experience. Would recommend to all friends. I don’t recommend many doctors, but this one, I do."
"Great office for oral surgery. The office and staff were great and took time with their patients. I would definitely use them again in the future."
"Excellent! Very nice office, friendly staff and caring, knowledgeable Doctor."
"Two experiences and two thumbs up...daughter (all 4 wisdom teeth) and me (one broken took and one removed with a false installed). ZERO issues every. Incredible staff. Dr Heitzmann is awesome in all regards. Great personality, very professional, very honest, and educates his clients on How-Why-Expectations-etc. 100% recommend he and his staff (from the sweet and very helpful young lady at the front desk throughout)."
"I really appreciate Dr Heitzmann and his kind stuff!I had two teeth extracted by dr and later on he worked on bone craft for implant.Unfortunately the procedure was not successful, but none of it was doctors fault, as much as I could blame somebody, it's just did not work on my body and I understand that.However I appreciate surgeon working with me and trying his best.Always responsive to any phone calls and questions, worked with my schedule.Ladies working in the office are great!Very professional, kind and understanding!I will always highly recommend this dental practice to all my friends and family."
"Dr Heitzmann removed my four wisdom teeth Nov. 8, 2016. The procedure was completely painless,very little soreness and recovery was totally satisfactory. Dr. Heitzmann and staff were wonderful. Strongly recommend them!"
"I was referred to Dr. Heitzmann from my regular dentist after a complication during a tooth extraction. I did not know exactly what to expect or how long the recommended procedure was going to take.Upon entering the office I was greeted with an extremely caring and accommodating staff. After a very short wait period they took x-rays and then immediately to see the surgeon, Dr. Heitzmann.The doctor gave a detailed but simple explanation of what was going to take place and what I should expect. It was a painless extraction of an upper wisdom tooth with great care and expertise.Afterwards, the doctor and his staff gave specific instructions on how to care for myself after the surgery. At all times I was made to feel that my care was very important that I was the only patient that mattered that day even though I was a emergency "walk-in."Thank you Dr. Heitzmann and staff!"
"I was so nervous about getting my wisdom teeth extracted, due in most part by a trapped nerve, but Dr. Heitzmann made me feel right at home. He made sure that I knew exactly what was going on and was honest about his concerns. Recovery has been short and I would recommend him for everything! "
"This place is great."
"This place is great from beginning to end. I'm over 40 and had 2 lower wisdom teeth removed. Zero pain, barely any bleeding, and minimal swelling. Never even needed a pain pill and I'm a huge baby with major anxiety."
"Dr Heitzmann and his staff were incredible. My Regular dentist tried to remove the wisdom tooth but could not get me numb enough and after they pulled me off the ceiling. I was sent to Bay Oral. Frankly, I should have just gone here in the first place. It was the easiest dental procedure I've ever had, at least that's what I was told because I didn't remember a thing. (and that's the way I like dental visits)I do remember how professional and attentive the staff was and Dr Heitzmann was wonderful explaining what was going to happen. If you have to get any advance dental procedure, don't wait, don't walk. RUN to Bay Oral and Dr HeitzmannBrian ChristopherPanama City Beach"
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