Patient Reviews
Discover What Sets Us Apart
Before visiting our office, we invite you to read our patient reviews to learn more about the experiences others have had with our care. Hearing firsthand stories about our commitment to comfort, professionalism, and outstanding results can help you feel confident and informed as you take the next step toward your oral health goals.
"Dr Heitzman is very knowledgeable and kind. I had a problem needing to be addressed along with wisdom tooth removal and he thoroughly explained everything and put me at ease. I had a good surgical experience and the staff is also very kind and efficient."
"Everyone was so nice they did a great job of explaining everything and the facility is nice and clean. They even called later in the afternoon after my wisdom teeth extraction to make sure everything was ok. I would highly recommend this place to anyone. I am not great with dental stuff as it usually freaks me out but dr Scott and his team made me feel secure the whole time!"
"I had a very brief yet complete post surgical follow up and review of options pertaining to potential implants with Dr. H. He and his staff are most professional, courteous, and thorough. He is honest, forthright, and focused on doing the right thing for his patients, up to and including decisions to forego high risk options in favor of other options that are more advantageous to his patient, though it would mean his services would no longer br required. He totally deserves the stellar reputation he enjoys. I 100% recommend him to anyone needing oral surgery."
"Had a wisdom tooth with cyst removed. Positive experience from the start. Everything is explained very well. Dr.Heitzmann is truly doing his best. I would recommend. The staff is outstanding as well."
"Excellent staff!! My son had his 4 wisdom teeth pulled and they all treat you like he was their own son. I'd highly recommend!!"
"Had an extraction of a wisdom tooth. In and out quickly . No problem."
"The Bay Oral surgical team was extremely professional in every way.My single tooth extraction yesterday, was painless, and was performed " as described ", with no surprises.I was in and out, headed home in 30 minutes."
"They are so nice and polite about how to pay, they were quick and careful with the surgery. The consultation was direct and very thorough about what they were gonna do. I would highly recommend this place if you need your wisdom tooth removed"
"Team showed care and concern. Dr Heitzman did excellent job on my extractions with minimal discomfort and swelling."
"I had a wisdom tooth extracted at the age of 30, and Dr. Heitzmann made the procedure as calm and painless as possible. He explained exactly how he was going to do it beforehand. Put to sleep, done and over with under half hour, and walked out. No complaints, and I highly recommend this clinic."
"Amazing staff and caring doctor. He took the time to go over all possibilities when removing wisdom teeth! When surgey day came they were very caring and calmed my son quickly! Great experience! 10 stars!"
"I had my wisdom teeth removed yesterday due to excruciating pain for a couple days! Well thanks to Dr. Heitzmann, I slept the best I have in months! Would definitely recommend to everyone I know!"
"Dr. Heitzmann is a jeweller of dentistry. Impacted wisdom teeth trying to mingle with the nerve? He will solve that with minimal postoperative discomfort. Highly recommend and THANK YOU!"
"Friendly, caring, quick, and informative!! Wisdom tooth removal in 15min! Thank you!"
"Everyone was very informative. Got me in right away, Everyone was very friendly and made me feel comfortable. First tooth extraction I’ve ever had and went very well. No problems!!"
"I had 2 extractions done back in 2011. It was a great experience. Last in April of this year I had to get 2 more extractions and I wanted Dr Heitzman to do my extractions. He is the best in Bay County. His staff is very pleasant and his assistants made me feel both safe and comfortable during the process. Upon waking up although a bit out of it I felt no pain. I did not have to take any of the pain medication prescribed. I think that is because Dr Heitzman is gental and careful regarding how he extracts the tooth.If you need extractions I highly recommend trusting Dr. Heitzman. He is the best in Bay County and comes highly recommended."
"I couldn’t have asked for a better experience! I was very nervous about having my wisdom teeth removed at 34 years old. Most people said the process was very painful and the recovery time was long, but the exact opposite was my experience with bay oral and facial surgery. All the nurses and dentist were kind, funny and put me at ease. The pain from the surgery was very minimal and the recovery time was only a few days. If you have to get this surgery done, this is the place to do it! I couldn’t be happier with my experience."
"Very good experience. I had to have a wisdom tooth extracted at age 56 and was really nervous. They were on time, sedation was easy and it was all over in 30 minutes. Highly recommend this office and staff are very good at what they do."
"Dr. Hietzmann has performed several dental implant surgeries on me over the past 10+ years. I have highly recommended him to friends. He is a great communicator and keeps current with the latest technology and is enthusiastic about what he does. His office and surgery support staff are outstanding."
"I had to unfortunately go and get my wisdom teeth out. Everyone in the office was so nice setting up the appointments and making you feel comfortable in a very uncomfortable situation. I am on the second day of my recovery and I truly feel better than anticipated. I would highly recommend going here for all oral surgery needs."
"I had a badly compromised wisdom tooth that couldn't be capped, and needed to be extracted. I was forewarned the roots may be fused to the bone, equating to added risk of extracting broken roots...I was expecting the worst. But I was pleasantly surprised with my recovery, not only with a clean extraction, but I experienced no pain beyond mild soreness, not even requiring any Ibuprofone in the days after. The entire staff is wonderful, and both my wife & I have had great experiences here. Highly recommend."
"Had a wisdom tooth extraction that went well."
"I had my wisdom teeth removed. Everyone was friendly and it was a pleasant visit. I would for sure recommend this place for wisdom teeth extraction!"
"I arrived for my scheduled molar extraction 15 minutes early and 30 minutes later I was in the waiting room with my molar removed. Dr. Heitzman and his staff were friendly and professional and after receiving my IV sedative I woke in the waiting area with no pain and my molar removed. I readily recommend Bay Oral & Facial Surgery for tooth extractions.J.A. age 77"
"No one likes going to the dentist, but they really don’t like knowing they have been sent to a surgeon for a tooth extraction. I have had a horrible experience before and was terrified of having anything done with my teeth. Dr. Heitzmann and staff made me feel at ease with my first appointment. He is very knowledgeable and makes you relax just knowing you are in good hands. If you want a great surgeon, I would recommend him over and over again."
"I just got done the consultation for getting my wisdom teeth removed and the staff there and Dr. Heitzmann went to great lengths to fit me into the schedule last minute, explain to me everything involved in the procedure, and were very clear with estimates, pricing, and different options. Although anxieties are high, I feel confident with the team handling my care. Thank you all for accommodating me on short notice and I'll update again after the procedure.UPDATE: almost a year later and I've gotten all 4 wisdom teeth and another problem tooth removed through Dr. Heitzmann and his team. I couldn't have had a better experience. Everyone was super friendly and the operation and recovery were smooth as could be. If you need oral surgery, I definitely recommend this team and doctor. Thank you all so much!"
"Went in for a consultation to get my wisdom teeth removed. Staff was very friendly and Dr. Heitzmann was very nice and even made a few funny jokes that helped me relax. Dr. Heitzmann and staff were very patient and helpful with the concerns and questions I had."
"Something you might not hear everyday but I had a great experience getting my wisdom teeth taken out and the staff is very nice and remembered my name after one visit! They also went through what the process was, warned me of any potential complications, and did a followup check up and call in post op to make sure I was good. I have a lot of anxiety regarding operations and doctors visits small or otherwise and I felt like I was in the clouds coming here!"
"i was terrified to have this done and put it off for a while. but i’m on my second day and im completely fine. these surgeons are absolutely amazing, i really had nothing to worry about. they’re genuine and walk you through before you go under so you know exactly what’s happing and when they’re going to do. 30 minutes later with 4 impacted teeth and one tooth that was completely sitting sideways the surgery went smoothly. i recommend them 100%"
"I had one tooth removed and Dr. Heitzmann and the staff were great. They moved very fast, were very thorough, and make you feel very relaxed. Will definitely be back for any other extractions."
"Dr. Heitzmann & his staff were fantastic. They are so very nice. I am a self pay patient & their office was very affordable. I was in so much pain and thankfully, they had an opening the next morning. I’m still just stunned on how I had a wisdom tooth extracted and I had no pain at all. None. 0. I expected to feel something after the numbing agent wore off but still, I didn’t. I was able to attend a party the very next night! He is the absolute best. He’s very personable, polite, understanding, and confident. He’s going to tell you the options and even what he thinks is best. This is what an expert looks like. This will be my ONLY option for future services regarding my oral needs. Use this review as a sign to use Bay Oral & Facial Surgery!! Thank you guys so much."
"Literally amazing! So informative, his bed side manner is phenomenal and his personality really puts you at ease. As a super nervous person, he made me feel just fine. Day 2 of wisdom tooth removal and I have little to no pain whatsoever. The absolute best!"
"My experience was great. Dr. Heitzmann was very personable, took time to answer any questions or concerns. The staff was patient oriented, easy to talk to. The tooth extraction was painless, the post extraction instructions were informative, simple to understand. Overall best dental visit ever."
"I have had several implants by Dr. Hietzman and I’m able to chew easier and more naturally. He’s an incredible DMD. Thank you Dr. Hietzman."
"Wonderful experience for wisdom teeth extraction, all things considered. Consult was thorough, Dr Heizmann answered all of my questions and explained any risks. He does this all with humor and reassuring confidence.Day of surgery was quick with no wait (which helped my anxiety with needles), and despite my situation having a few potentially challenging aspects, Dr removed all roots and pieces with no issues. Very thorough post-care sheet provided- loved that! Follow-up was quick, and again, Dr Heizmann answered all of my questions with thorough explanations.I felt odd looking forward to my next appointment, but this place has some of the best medical staff: friendly, patient, and knowledgeable! I never waited more than 10min for an appt. Will go back if I ever need an oral surgeon. Thank you!"
"Wonderful experience for wisdom teeth extraction, all things considered. Consult was thorough, Dr Heizmann answered all of my questions and explained any risks. He does this all with humor and reassuring confidence.Day of surgery was quick with no wait (which helped my anxiety with needles), and despite my situation having a few potentially challenging aspects, Dr removed all roots and pieces with no issues. Very thorough post-care sheet provided- loved that! Follow-up was quick, and again, Dr Heizmann answered all of my questions with thorough explanations.I felt odd looking forward to my next appointment, but this place has some of the best medical staff: friendly, patient, and knowledgeable! I never waited more than 10min for an appt. Will go back if I ever need an oral surgeon. Thank you!"
"Dr. Heitzmaan is the best. I have had 4 implants over the last 10 years. I had 2 that were failing due to loss of bone and he rescued both of them.His office personnel are efficient, friendly and on schedule.I would recommend Dr. Heitzmaan to anyone who wants the best oral surgeon in the panhandle."
"I would recommend Dr.Heitzman, If the experience was to be graded, it would be A+.. I had 5 extractions ..a couple of them complicated below the surface..Everything went as discussed, A surprisingly painless experience.Excellent staff.First class ,start the finish. Thank you.Kurt Von Zech"
"Had 4 wisdom teeth pulled super team and fast recovery!"
"I recently visited Bay Oral & Facial Surgery to get my wisdom teeth removed. Dr. Heitzmann performed the surgery and did an excellent job. I had a great experience with the staff, the procedure and the billing. They set clear expectations for billing and recovery. I ended up paying less than anticipated by the end of the procedure too! They not only have friendly staff, but also go the extra mile to check in after surgery. They made sure I was aware of how to contact them over the weekend if I had questions or concerns following my visit. I had the removal completed yesterday and feel great today. I'd recommend Bay Oral & Facial Surgery to my friends and family and would go back if I need other procedures in the future."
"The office staff are so friendly and the doctor is so personable! We did not wait! Both my children have had their wisdom teeth removed by Dr. H and we are very satisfied!"
"Amazing! They made getting my wisdom teeth pulled so easy and painless. The staff was so helpful and kind."
"Had a wisdom tooth pulled and had a great experience from start to finish!"
"If I could give 10 stars I would! This place is absolutely amazing and I highly recommend. They removed all 4 of my wisdom teeth at an excellent price. They made me feel extremely welcomed and even did a check up to see how I was feeling. The procedure was quick and painless. Thank you to all of the staff and Dr.Heitzmann."